TERMS & CONDITIONS
1. General Provisions and Your Acceptance of the Terms
Welcome to Advent Cleaners LLC, dba Al Phillips Cleaners, Al Phillips the Cleaner, and Thrift DLux Cleaners. Our parent company, Timeless Cleaners, Inc., may also be involved either directly or indirectly in any aspect of our services or business. For purposes of these Terms and Conditions (the “Terms”), words like “we,” “us,” or similar refer to (as applicable) Advent Cleaners LLC, Timeless Cleaners Inc., or both.
Our primary business is garment services involving dry cleaning, laundry, and alterations across multiple channels including retail stores, pickup and delivery routes, and business/wholesale accounts (the “Primary Services”). These Primary Services, the transaction of any business with us via any channel or platform, and any use of our websites or any of our other digital or physical systems are collectively referred to as the “Services.”
These Terms govern your relationship to us and use of the Services. By using the Services, you agree to the Terms in their entirety to the fullest extent allowed by law.
If you are our business/wholesale customer and have a separate agreement with us, then to whatever extent the separate agreement conflicts with these Terms, the separate agreement shall control.
2. Your Access to and Use of Our Services
Our Professional Discretion: You agree that we retain the right of professional discretion when it comes to how or if we perform the Primary Services, such as by considering both the garment or textile care label and our expert opinion. You also agree that we retain the right to decline the performance of any Primary Services or requests you make pertaining to how we perform the Primary Services for any reason, such as (but not necessarily limited to) if we believe that our handling of your item may result in permanent damage, or if it is not safe for our team to handle your item, or if you request that an item be handled in a manner inconsistent with the care label.
Abandoned Property: If you utilize one of our Primary Services, but then leave your items in our possession for an extended time after your order is ready for pickup and payment, then we reserve the right to take ownership of those items after a certain period as allowed by Nevada law. We will attempt to notify you before that happens, but you are solely responsible for ensuring that your contact information is correct in our records and that you are receiving those communications.
Termination of Services: Unless you are our business/wholesale customer and have a signed service level agreement with us that says otherwise, we reserve the right to suspend or terminate your access to any of our Services at any time at our sole discretion. Our termination of providing Services to you shall not constitute a waiver or termination of any provision of these Terms.
Your Representations and Warranties and Indemnification of Us: By tendering any item to us for Primary Services, you represent and warrant that: (a) you are the lawful owner of the item or are authorized by the owner to submit it for Primary Services; (b) the item is not stolen, subject to any lien, or the subject of any legal dispute; (c) to the best of your knowledge, the item is not contaminated with hazardous, toxic, biohazardous, infectious, flammable, explosive, or illegal substances that could reasonably be expected to cause harm to our personnel, equipment, facilities, or other customers’ property, and if you believe that it is or may be so contaminated, you have informed us prior to drop off so that we can make a professional judgment on if we are willing to handle the item; (d) to the best of your knowledge, the item does not contain sharp objects, firearms, ammunition, controlled substances, or other items that could reasonably be expected to cause harm to our personnel, equipment, facilities, or other customers’ property; and (e) you have disclosed to us any known condition of the item (such as prior damage, delicate construction, or non-standard materials) that could reasonably affect our ability to perform the Primary Services safely and without causing damage to the item.
You agree to indemnify, defend, and hold harmless Advent Cleaners LLC, Timeless Cleaners, Inc., and their respective officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and the cost of repairing or replacing damaged equipment or other customers’ items) arising out of or related to: (i) your breach of the representations and warranties above; (ii) any injury to our personnel or third parties caused by the condition or contents of items you tendered to us; (iii) any damage to our equipment, facilities, or other customers’ property caused by items you tendered to us; and (iv) any third-party claim asserting superior ownership of or rights in items you tendered to us.
This indemnification obligation shall survive the termination of your use of the Services and is not subject to our liability cap towards you set forth elsewhere in these Terms.
3. Our Collection and Use of Your Information
As you use the Services, we may collect personal information or data from or about you. You agree that any such information will be used in accordance with our Privacy Policy, which is hereby incorporated in these Terms by reference.
3A. SMS Messaging Terms
If you provide your mobile phone number to us and expressly consent to receive text messages, we may send you SMS or MMS messages related to our Services, including but not limited to:
• Order status updates
• Pickup and delivery notifications
• Customer service communications
• Account-related notifications
• Promotional or marketing messages, where you have separately consented to receive such messages
Message frequency may vary.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you may receive one final message confirming your opt-out request.
For assistance, reply HELP to any message or contact us through our website or customer service channels.
Your consent to receive SMS messages is not a condition of purchasing any goods or services.
No mobile information, text messaging originator opt-in data, consent records, or related personal information collected for SMS communications will be shared, sold, rented, transferred, disclosed, or otherwise provided to third parties or affiliates for their marketing or promotional purposes.
Any sharing of personal information with service providers is limited to that which is necessary to provide the Services on our behalf and is subject to contractual confidentiality and data protection obligations.
4. Loss or Damage Claims, Disclaimer of Warranties, and Limitation of Liability
Our Commitment to Satisfaction: We endeavor to provide our Primary Services at a high standard of quality and prioritize customer satisfaction. Having said that, sometimes items are lost or damaged.
If your physical items are damaged or lost by us during our performance of a Primary Service which we have explicitly agreed to provide to you (for example, by accepting your garments or other textiles for cleaning or alteration), then we will attempt to reach an amicable satisfactory resolution with you in good faith.
Disputes Over Possession of Your Items: If you claim that you dropped off an item for us to service, but we have no record of that item being dropped off by you (for example, in our point of sale system or on security camera footage), then you have the burden of proof to show that you did drop off the item.
Disputes Over the Cause of Damage to Your Items: If you claim that we are responsible for damaging your item and we disagree (for example, because we believe the item was already damaged or had significant wear & tear before we processed it, or other similar reasons), then we may suggest invoking (at our expense) an independent third-party textile analyst — such as, but not necessarily limited to, the International Textile Analysis Laboratory at the Dry Cleaning and Laundry Institute — which is equipped to determine the validity of textile damage claims. If you and we both agree to invoke an independent textile analyst, then you and we both agree to abide by their findings as to whether or not we are responsible for the damage.
Our Maximum Liability for Your Lost or Damaged Items: Our liability is subject to two independent and cumulative limits, both of which apply:
(a) Per-Item Cap: for any individual lost or damaged item, our liability shall not exceed the current depreciated fair market value of that item at the time of the loss or damage.
(b) Aggregate Cap: separately, and notwithstanding subsection (a) above, our total aggregate liability arising out of or relating to these Terms or the Services, from all claims, causes of action, and theories of liability combined, shall not exceed the limitation of liability cap specified elsewhere in these Terms. Where both caps would apply to a claim, the lower resulting amount controls.
We expressly disclaim and do not assume any responsibility or liability whatsoever for intangible value, including emotional or sentimental value, or the potential future value of any item. If you have a signed agreement with us that specifies a different liability cap, that cap controls.
Assignment of Ownership in Your Lost or Damaged Items and Claim Settlement: If it is agreed that we have damaged or lost your item, and we come to an amicable agreement on claim value and compensation to be paid to you (whether store credit, reimbursement payment, item replacement, or any other form of compensation), then upon payment you automatically assign to us full unencumbered ownership of the damaged item (or the lost item, if it is later found).
By accepting any claim settlement that we offer, you fully and irrevocably waive any right to pursue any other financial remedy or legal action against us in reference to that claim.
Force Majeure: We shall not be liable for any failure or delay in performing the Primary Services, nor for any loss of or damage to your items, to the extent such failure, delay, loss, or damage is caused by events or conditions beyond our reasonable control, including but not limited to: acts of God; fire, flood, earthquake, severe weather, or other natural disasters; war, terrorism, civil unrest, riot, or vandalism; pandemic, epidemic, or public health emergency; governmental orders, sanctions, or actions; utility, power, water, or telecommunications failures; failures or defects in equipment or supplies provided by third parties; labor disputes, strikes, or shortages not specific to our workforce; cyberattacks, ransomware, or other malicious interference with our systems; and disruptions to transportation, fuel, or supply chains (each, a “Force Majeure Event”).
Upon the occurrence of a Force Majeure Event, we will use commercially reasonable efforts to mitigate its impact, including making reasonable attempts to safeguard items in our possession and to notify affected customers. Nothing in this section relieves you of your obligation to pay for Primary Services already performed prior to the Force Majeure Event and in which your items are no longer in our possession, nor relieves us of any liability arising from our gross negligence or willful misconduct that materially caused the loss or damage independent of the Force Majeure Event.
OTHER DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY: EXCEPT AS EXPRESSLY PROVIDED ELSEWHERE IN THESE TERMS OR OUR BUSINESS/WHOLESALE AGREEMENT WITH YOU (IF APPLICABLE), WE PROVIDE THE SERVICES “AS IS” AND “AS AVAILABLE,” AND MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ABSENCE OF DEFECTS OR ERRORS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL SUCH WARRANTIES. IN NO EVENT WILL WE BE LIABLE (EXCEPT AS SET FORTH ELSEWHERE IN THESE TERMS) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF.
THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO: (A) LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; (D) YOUR OBLIGATION TO PAY FEES OWED; OR (E) ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW. IF APPLICABLE LAW DOES NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR DAMAGES, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CAUSE OF ACTION GIVING RISE TO THE CLAIM, OR (B) THE AGGREGATE OF THE PER-ITEM CAPS APPLICABLE AS APPEARS ELSEWHERE IN THESE TERMS TO ALL ITEMS AT ISSUE IN THE CLAIM, OR (C) FIVE HUNDRED U.S. DOLLARS ($500). IF YOU HAVE A SIGNED AGREEMENT WITH US THAT SPECIFIES A DIFFERENT LIABILITY CAP, THAT CAP CONTROLS.
5. INTELLECTUAL PROPERTY and artificial intelligence disclosure
Creative Commons Licensing: Portions of the content that appears on our websites or our other digital or social platforms (the “Content”) may be made available under Creative Commons Attribution 4.0 International (CC BY 4.0) or another Creative Commons license (each, a “CC License”). A CC License applies only to Content that is clearly marked with that license; anything not so marked is not licensed and all rights are reserved. For any Content that is CC‑Licensed, the applicable CC License is incorporated into these Terms by reference. We commit to follow the Creative Commons Statement of Enforcement Principles in reference to our rights in CC‑licensed Content.
Unless expressly and separately marked next to the specific Content, CC Licenses do not apply to (and no rights are granted for) any audio, video, images, or other similar media or visual assets, even if they appear within or alongside Content that is otherwise CC‑Licensed. CC Licenses also do not apply to (and no rights are granted for) any third‑party materials included in the Content under Fair Use or by quote, embed, excerpt, attachment, link, or any similar use. You are responsible for obtaining any permissions needed for your intended use of any such excluded material.
Artificial Intelligence Disclosure: Some of the Content (including content that may be CC‑Licensed) may be created or co‑authored using AI tools.
Other Terms Concerning Intellectual Property: Our Services and all associated technology belong to us or our vendor partners (as applicable). Your use of our Services does not give you any ownership rights in our Services or those of our vendor partners.
For any feedback, suggestions, or other communications you provide to us, you hereby assign to us a nonexclusive, irrevocable, worldwide, sublicensable, transferable license to use that feedback, suggestion, or communication without restriction. You permanently and irrevocably waive any claim to compensation from us on account of how we choose to use the feedback, suggestion, or communication.
6. OTHER TERMS
Amendments to these Terms: We may update these Terms and Conditions from time to time. An update is “material” only if it (a) increases your fees or financial obligations, (b) reduces our liability or extends your liability beyond what is currently provided, (c) modifies the dispute resolution provisions, or (d) materially expands our use or sharing of your personal information if you are a consumer.
Non-material updates take effect immediately upon posting. For material changes, the updated Terms take effect 30 days after they are posted.
In the event that the Terms are updated, your access or use of the Services after the update shall constitute your acceptance of the revised version of the Terms.
Severability Generally: You agree that in the event that any provision of these Terms is held as invalid or unenforceable, that shall not invalidate any of the other provisions, and that the invalid or unenforceable provisions shall be construed as closely as possible to the original intent of those provisions.
Waivers: You agree that no provision of these Terms shall be constituted as waived unless a waiver is expressly given in writing by an authorized chief officer of Advent Cleaners LLC or Timeless Cleaners, Inc.
Construction, Governing Law, and Disputes: You agree that any and all legal disputes between you and us concerning the Services or these Terms shall be settled according to the laws of the State of Nevada, United States of America, exclusive of any conflict of law provisions.
You agree that all legal disputes will be resolved only on an individual basis, and not as a plaintiff or class member in any class, collective, or representative proceeding.
Notwithstanding any other provision of these Terms, the small claims or justice courts of the State of Nevada or any of its political subdivisions located within Clark County shall be the exclusive forum for any legal disputes which are eligible for resolution in those courts.
For all other legal disputes which are not eligible for the small claims or justice courts of the State of Nevada, you agree that they shall be settled by binding and final arbitration conducted by JAMS according to the JAMS Streamlined Arbitration Rules & Procedures, the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness (if applicable), and any other similar rules or policies prescribed by JAMS. You further agree that to the extent allowed by law and JAMS policy, those proceedings shall be conducted exclusively in Clark County, Nevada, United States of America, or via JAMS virtual arbitration.
If you plead a claim at an inflated amount or on frivolous grounds (for example, a damages figure with no plausible evidentiary basis, or a plainly unreasonable claim of gross negligence or willful misconduct) and it consequently is rendered ineligible for the small claims or justice court forum, we may move the arbitrator or any court of competent jurisdiction to re-characterize the claim. Pending resolution of the motion, the proceedings shall be stayed. If the arbitrator or court finds that the pleaded amount or theory lacks a good faith basis in fact or law, the claim shall be remanded to the appropriate Nevada small claims or justice court.
You also agree that to the extent allowed by law and/or JAMS policy, any applicable court or arbitrator may award to the prevailing party its attorneys’ fees, share of JAMS arbitration fees and arbitrator compensation and expenses, court costs, or any other similar costs.
Either you or we may seek appropriate emergency injunctive relief in the state or federal courts of Nevada. For example, we may seek such relief if you attempt to use the Primary Services after we have informed you that we will no longer serve you, submit contaminated items for Primary Services without appropriately notifying us of the hazard, or attempt to compromise the security of our digital or physical systems. Any such request for temporary or preliminary injunctive relief shall be in aid of the underlying dispute and shall not be deemed a waiver of the jurisdictional and arbitration requirements contained herein.
Severability of Arbitration and Class Waiver; Limited Carve-Out: The agreement to arbitrate and the class, collective, and representative action waiver set forth above are severable from these Terms generally, but are not severable from each other except as expressly provided in this section. Under no circumstances shall any claim be arbitrated or litigated on a class, collective, or representative basis.
If a court or arbitrator of competent jurisdiction determines that the class, collective, or representative action waiver is unenforceable or invalid as to a particular claim or remedy, then only the class, collective, or representative component of that claim or remedy shall be severed from arbitration and shall proceed exclusively in the state or federal courts of Clark County, Nevada. Any individual claim or remedy of the named party, and all other claims between the parties, shall remain subject to the jurisdictional and arbitration requirements as set forth above and shall proceed in small claims court, justice court, or arbitration independently of, and shall not be stayed pending the resolution of, any severed class, collective, or representative proceeding. To the fullest extent permitted by law, this provision shall be interpreted to preserve the resolution of individual claims in either arbitration or the small claims or justice courts of the State of Nevada or any of its political subdivisions located within Clark County, and any ambiguity shall be resolved in favor of such resolution on an individual basis.
If, and only if, applicable law prohibits the bifurcation described in the preceding paragraph as to a specific claim, then the agreement to arbitrate shall be null and void solely as to that specific claim, which shall instead be brought exclusively in the state or federal courts of Clark County, Nevada.
Coordinated or Mass Arbitration Procedures: The arbitration procedures set forth above are designed for the efficient resolution of individual disputes. If five (5) or more demands for arbitration are filed against us by or with the coordination, assistance, or involvement of the same law firm, group of law firms, or organized representatives, and those demands raise substantially similar claims or present substantially common questions of law or fact (collectively, “Coordinated Demands”), then the following procedures shall apply notwithstanding any contrary provision of the JAMS rules or policies:
(a) Staged Filing: Coordinated Demands shall not be filed, administered, or advanced in bulk. The parties shall instead select, by mutual agreement or by JAMS’ selection if no agreement is reached within thirty (30) days, an initial set of bellwether cases to proceed to arbitration first. The number of bellwether cases shall not exceed the greater of two (2) or 10% of the total Coordinated Demands. All other Coordinated Demands shall be held in abeyance, and no filing fees, arbitrator compensation, or other administrative costs shall accrue on the held cases, until the bellwether proceedings are concluded.
(b) Bellwether Process: the bellwether arbitrations shall proceed individually under the JAMS Streamlined Arbitration Rules & Procedures. Upon conclusion of the bellwether arbitrations, the parties shall meet and confer in good faith within sixty (60) days regarding the global resolution of the remaining Coordinated Demands, including consideration of the bellwether outcomes, common factual or legal findings, and appropriate settlement frameworks.
(c) Continuation: if the parties do not reach a global resolution within the meet-and-confer period, the remaining Coordinated Demands shall proceed to arbitration in successive batches of no more than two (2) or 10% of the total Coordinated Demands at a time, with each batch concluding before the next batch is filed or advanced. The bellwether outcomes shall be admissible in subsequent Coordinated Demand arbitrations as persuasive (but not binding) authority on common questions of law and fact, and arbitrators in subsequent proceedings may take judicial notice of bellwether findings. The parties shall continue to meet and confer in good faith between batches.
(d) Tolling: all applicable statutes of limitations, contractual limitations periods, and similar time-based defenses shall be tolled with respect to any Coordinated Demand held in abeyance under this section, from the date the demand would otherwise have been filed until the date that demand is permitted to advance under the procedures above. No party shall be prejudiced by the staging or batching of Coordinated Demands.
(e) Filing Fee Assessment: no filing fees, administrative fees, arbitrator compensation, and other JAMS costs associated with Coordinated Demands shall be assessed against us with respect to any Coordinated Demand held in abeyance until that demand is permitted to advance.
(f) Court Authority: either party may apply to the state or federal courts of Clark County, Nevada for an order enforcing, interpreting, or implementing this section, including orders compelling compliance with the staging and batching procedures. Such an application shall not be deemed a waiver of the arbitration requirements of these Terms.
(g) Severability of Coordinated or Mass Arbitration Procedures: if any portion of this section is held unenforceable as to a specific Coordinated Demand or set of Coordinated Demands, the remainder of this section shall continue to apply, and the agreement to arbitrate on an individual basis shall remain in full force and effect.
Contact: If you have any questions about these Terms, please reach out to us via our contact form or by writing to:
Advent Cleaners LLC
3250 W Ali Baba Ln, Ste C
Las Vegas, NV 89118
Last Updated: June 9, 2026